Darshan Privacy Policy

1. Who We Are

Darshan is a devotional mobile application published by Dogster Technologies Private Limited ("Dogster", "we", "us" or "our"), a company incorporated in India, which publishes consumer applications under the name Felicity Interactive. Our registered office is at Building No. 1507, 19th Main Road, 11th Cross Road, HSR Layout, Sector 1, Bengaluru – 560102, Karnataka, India (CIN U62013KA2023PTC175867; GSTIN 29AAKCD1526D1ZU).

This policy explains what personal data Darshan collects, why we collect it, who we share it with, how long we keep it and what you can ask us to do with it. It applies to the Darshan mobile application and to the pages for Darshan on felicityinteractive.com (together, the "Service"). Each of our other apps has its own privacy policy describing that app's practices.

This policy forms part of our Terms of Use. By installing or using Darshan you confirm that you have read it. Where the law requires your consent for a particular use of your data, we ask for that consent separately and you may withdraw it at any time.

2. Definitions

• Personal data means any data about you by which you are identifiable, as defined in the Digital Personal Data Protection Act, 2023.
• Processing means any operation performed on personal data, including collection, storage, use, sharing and erasure.
• Service Provider means a third party that processes personal data on our instructions in order to help us run the Service.
• You means the individual using Darshan. Where you are under 18, it also means your parent or lawful guardian.

3. Information We Collect

We collect only what Darshan needs in order to work. The table below lists everything we collect, why, and whether it stays on your device or reaches our servers.

Permissions Darshan asks for

Each permission is asked for only when you use the feature that needs it, and you can withdraw it at any time in your device settings. Withdrawing a permission disables that feature but does not otherwise affect the app.

• Photos and storage — to add your photo to a status card and to save status images, wallpapers and ringtones to your device.
• Modify system settings — to set a devotional tone as your ringtone, alarm or notification sound.
• Set wallpaper — to apply a static or live wallpaper.
• Notifications — to send you reminders you have asked for, and notices about your subscription.
• Internet — to load content and to sync your account.

Darshan does not ask for access to your contacts, your location, your microphone or your camera roll beyond the images you choose.

4. How We Use Your Information

• To provide the Service — delivering devotional content, wallpapers, ringtones, jaap and status features, and remembering your preferences.
• To run your account and subscription — registration, sign-in, giving you access to what you have paid for, collecting payments, issuing invoices and making refunds.
• To communicate with you — service and transactional messages about your account, payments and subscription. We send marketing messages only with your consent, and every one carries an easy way to opt out.
• To keep the Service safe and lawful — detecting and preventing fraud, abuse and security incidents, and complying with the law and with lawful orders.
• To improve the Service — understanding which features are used, diagnosing faults, and measuring whether changes work. Wherever this can be done with de-identified or aggregated data, we use that instead of personal data.

We do not use your personal data to train machine-learning models, and we do not make decisions about you by automated means that produce legal or similarly significant effects.

5. Lawful Basis and Your Consent

We process your personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We rely on your consent, given at the point we ask for the data, except where we are processing for a legitimate use permitted by law — for example to comply with a legal obligation or to respond to a lawful order.

You may withdraw your consent at any time by writing to us at the address in section 15. Withdrawing consent does not affect anything we did lawfully before you withdrew it, and we may still need to keep records the law requires us to keep. If withdrawing consent means we can no longer provide part of the Service to you, we will tell you.

6. Who We Share Your Information With

We do not sell your personal data, and we do not share it with data brokers. Where we share data with advertising partners, it is to measure and attribute our own campaigns, as set out below.

We share it only in these situations:

We also share personal data where we are required to by law, by a court or by a government agency acting under lawful authority; where it is necessary to enforce our Terms of Use or to protect the rights, property or safety of any person; and in connection with a merger, acquisition, financing or sale of assets, in which case the recipient is bound to handle your data under a policy no less protective than this one.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Know what we hold — a summary of the personal data we process about you and what we do with it.
• Correct it — have inaccurate or incomplete data corrected, completed or updated.
• Have it erased — where we no longer need it for the purpose we collected it and no law requires us to keep it.
• Nominate someone — name another individual to exercise these rights on your behalf if you die or become incapable of exercising them.
• Withdraw consent — as described in section 5.
• Be heard — a grievance redressal process, set out in section 14.

To exercise any of these, write to grievance@felicityinteractive.com from the email address registered on your account. We will verify who you are and respond within thirty (30) days.

Deleting your account

You can ask us to delete your Darshan account at any time by emailing support@felicityinteractive.com from your registered email address. We will verify the request and delete the account within thirty (30) days, except for records we are required to keep by law.

Important: deleting your account, or uninstalling the app, does not cancel a UPI AutoPay mandate. Your bank will keep honouring the mandate until you revoke it in your UPI application. Section 14 of the Terms of Use explains how.

8. How Long We Keep Your Information

We may keep de-identified or aggregated information, which cannot be linked back to you, for analysis and product improvement.

9. Cross-Border Transfer

Darshan is operated from India and your personal data is held in India. Some of our Service Providers may process data outside India; where they do, we remain responsible for it and transfer it only to countries not restricted by the Central Government under the Digital Personal Data Protection Act, 2023, and under contractual terms requiring protection consistent with this policy.

10. Security

We take reasonable security safeguards to protect your personal data, including encryption of data in transit, access controls limiting access to personnel and Service Providers who need it, confidentiality obligations on those who have access, and internal review of our systems. No system can be guaranteed completely secure, and we do not claim otherwise.

If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as required by the Digital Personal Data Protection Act, 2023 and the rules made under it.

11. Children

Darshan accounts and subscriptions are for people aged eighteen (18) and over. A child may use the app only through an account held by their parent or lawful guardian, who accepts our Terms of Use on the child's behalf.

Consistent with section 9 of the Digital Personal Data Protection Act, 2023, we process a child's personal data only with the verifiable consent of a parent or lawful guardian, and we do not carry out behavioural tracking, profiling or targeted advertising directed at children. If we learn that a child's data has reached us without that consent, we will delete it and close the account. If you believe this has happened, write to us at the address in section 15 and we will act promptly.

12. Links to Other Services

Darshan may link to or open third-party services, including the app you choose when you share a status card, your UPI application, and the app store. Those services are operated by others and are governed by their own privacy policies, which we encourage you to read. We are not responsible for how they handle your data.

13. Changes to this Policy

We may update this policy. When we do, we will change the "Last updated" date above and post the revised policy here. Where a change materially affects your rights or significantly changes how we use your data, we will give you at least fifteen (15) days' notice by email or an in-app notice before it takes effect, and where the law requires it we will ask for your consent again. Previous versions are archived and available on request.

14. Grievance Redressal

In accordance with the Digital Personal Data Protection Act, 2023 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:

We acknowledge every complaint within twenty-four (24) hours, give you a reference number, and dispose of it within fifteen (15) days. Complaints about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act, or that is an impersonation including a morphed or artificially generated image, are acted on within twenty-four (24) hours.

If you are not satisfied with how we have handled a complaint about your personal data, you may approach the Data Protection Board of India. If your complaint concerns a payment, the escalation route is set out at the end of section 14 of the Terms of Use.

15. Contact Us

Darshan is an independent devotional app published by Dogster Technologies Private Limited and is not affiliated with or endorsed by any other application, temple, trust or religious institution. Bundled media is our own work or open-licensed (CC0 / CC-BY / public domain); attributions are shown in-app on the Credits screen.

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