This is section 14 of the Darshan Terms of Use, shown on its own. The wording is the same as in the full Terms.
14. Subscriptions, Payments and Refunds
Dogster Technologies Private Limited is the seller of every paid plan in Darshan and is the merchant of record for your payment. Payments are processed on our behalf by a payment aggregator authorised by the Reserve Bank of India, using the Unified Payments Interface (UPI) operated by the National Payments Corporation of India. We do not see or store your UPI PIN, bank credentials or card details; those are handled by your UPI application and your bank. The identity of our payment aggregator, and the data shared with it, are set out in our Privacy Policy.
In this section, the "Trial Period" means the period of paid access that begins when your first payment succeeds, and the "Subscription Period" means the recurring billing period shown to you in the app on the subscription screen before you authorise payment. Both are repeated in the confirmation we send you. All amounts are in Indian Rupees and inclusive of Goods and Services Tax at the applicable rate. The exact amounts payable, the Trial Period, the Subscription Period and the date of your first full debit are displayed to you on that screen before you authorise anything; nothing is added to your purchase that you have not chosen. A tax invoice for any payment is issued on request: email support@felicityinteractive.com with the date and amount and we will send it to you.
The paid trial and your UPI AutoPay mandate — please read before you subscribe
The Trial Period is paid access, not free access: you are buying a short period of full access to Darshan at the trial amount shown on the subscription screen. When you buy it, two separate things happen at the same time, and both are disclosed to you on that screen before you authorise them:
- The trial amount is debited immediately and buys you access for the Trial Period. It is an actual payment, not a hold or a block on your account, and it is not refunded merely because the Trial Period has run — you receive the access you paid for.
- A UPI AutoPay mandate (an e-mandate) is registered on your UPI application, which you authorise with your UPI PIN. The mandate authorises us to collect recurring payments from your bank account, up to the maximum amount and at the frequency stated in the mandate itself, without you having to approve each debit separately. Registering this mandate is a separate act from buying the trial: the trial amount pays for the Trial Period only, while the mandate governs everything that is debited after that.
When the Trial Period ends, unless you have cancelled before then, the mandate is used to debit the subscription amount for the first Subscription Period, and that amount is then debited at the start of every Subscription Period after that until you cancel. The subscription amount is higher than the trial amount, and both are shown to you before you authorise the mandate. We will never debit more than the maximum amount stated in your mandate.
- You are told before every debit. As required by the Reserve Bank of India's framework for recurring e-mandates, your bank or UPI application will send you a pre-debit notification at least twenty-four (24) hours before each debit, naming us as the merchant and stating the amount and the date. We will additionally remind you in the app and by email at least twenty-four (24) hours before the first subscription debit, in time for you to cancel if you do not wish to continue.
- How to cancel: in your UPI app. You may cancel at any time, including during the Trial Period, and you do not have to give a reason. Your UPI AutoPay mandate is held by your bank and your UPI application, so that is where it is cancelled: open the UPI application you paid with, go to its Mandates or AutoPay section, find the Darshan mandate, and pause or revoke it. This removes the mandate and stops all future debits. A mandate is an instruction you gave your own bank, so it can only be withdrawn through your bank or UPI application — we are not able to withdraw it for you. If you cannot find the mandate, email support@felicityinteractive.com and we will guide you through the steps for your particular UPI application. If any amount is debited after you revoked the mandate, or after you told us you wished to cancel, we will refund it in full.
- What happens when you cancel. Cancellation stops all future debits. You keep access until the end of the Trial Period or Subscription Period you have already paid for. Once a mandate is revoked we cannot and will not debit it again.
- We do not re-create a cancelled mandate. If you wish to subscribe again later, you will be asked to authorise a fresh mandate with your UPI PIN.
- Changes to the subscription amount never apply to a period you have already paid for. We will give you at least thirty (30) days' notice of any increase. Because a UPI mandate is capped at a fixed maximum, an increase beyond that cap requires you to authorise a new mandate; we will not attempt to raise, replace or re-register your mandate without your express authorisation. If you do not authorise it, your subscription simply ends at the close of the current Subscription Period.
Failed, duplicate and disputed debits
- If a debit fails, your access continues until the end of the period already paid for, and we may retry the debit within the limits of your mandate. We will tell you that a payment has failed before access lapses.
- If an amount is debited but your subscription is not activated, or an amount is debited twice, the amount is reversed to the source account in line with the Reserve Bank of India's directions on harmonisation of turnaround time for failed transactions, and you are entitled to the compensation those directions provide for delay.
- If you believe a debit was not authorised by you, tell us immediately and also raise it with your bank or UPI application. We will not oppose the reversal of a debit you did not authorise.
Returns and refunds
- Returns: digital content is delivered instantly and cannot be returned once accessed.
- The trial amount buys access for the Trial Period and is not refundable once that access has been used, except where the Service was not delivered or was defective. If you cancel within the Trial Period, you keep access for the balance of it and no further amount is debited.
- Refunds from us: we will refund you where the law requires it, where the service you paid for was not delivered, was defective or was materially different from what was described, where a debit was taken after you cancelled, or where you were charged in error. We refund to the source UPI account, ordinarily within seven (7) working days of accepting the request.
- If we end your access without cause, we refund the unused part of any period you have already paid for, calculated pro rata.
- No time bar: nothing in these Terms shortens any period allowed by law for you to bring a claim or seek a refund.
If a payment complaint is not resolved
Raise it first with our Grievance Officer under section 16. If you are not satisfied with our response, or we do not respond within thirty (30) days, you may escalate to our payment aggregator's grievance channel (its details are in our Privacy Policy and on every payment receipt), to your own bank or UPI application, to the online dispute resolution facility for UPI transactions, or to the Reserve Bank of India Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021 (cms.rbi.org.in). You may also approach the National Consumer Helpline on 1915 or the appropriate Consumer Commission.
Nothing in this section limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law for the time being in force. We do not use, and will not use, any interface design that obscures the recurring nature of this subscription or adds anything to your purchase that you have not chosen. If you have difficulty cancelling your mandate, write to us and we will help you find and complete the steps.